14 Day Guarantee
No Quibble 14 Day Money Back Guarantee*
We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period.
If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Applies to UK mainland only)
The 14 days start from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge on 15% of the goods value.
There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.
Please note: Though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.
To return goods, please ring our Customer Service Department first on 0330 44 55 666. It is advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £6.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.
*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the list below for exceptions.
Mannequin & Display Bust Returns Policy
We're sorry - our No Quibble 14 Day Guarantee only extends to one mannequin per order. We can only accept returns of more than one mannequin/bust if the additional boxes are unopened.
Exceptions to our No Quibble 14 Day Returns Policy
Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our No Quibble 14 Day Returns Policy.
These products include:
- Metal Shelving
- Queuing System
- Steel Lockers
- Bisley Filing Cabinets
- Showcases & Counters
- Tube-Rack Storage Unit
- RF Security Pillar Unit
- AMX 35 Modular Shelving System
- Vapour 25 Ironing System or Table