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Trusted Supplier
Customer Services
a high level of service is at the heart of everything we do
We're here for you; online, in store and via phone
At Morplan we do everything we can to ensure you receive the high level of service our customers expect. However, should you need further help or information, our Customer Services Team is on hand to:
Answer any product queries you may have
Arrange returns, replacements and refunds
Explain our delivery options and terms of business
Ensure your contact details are up-to-date and accurate
Handle any complaints you may have
General Support
If you haven't found the answer to your question on our help page, or you are experiencing any problems with your products, order or website please call the number below. We have a team of trained staff who can answer your questions, no matter how big or small they are. They are also more than willing to answer questions related to any Morplan product, or any other service we provide.
We're available Monday through to Friday between 9.00am and 5pm.
If you would like to return goods, contact customer services directly. It's advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £6.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.
Contact our Customer Service Department
Call us direct on 01279 77 55 22
Email us on customerservices@morplan.com
Contact Web Support on
Email us on web.enquiries@morplan.com
Or call us on 0330 44 55 666
Customer Complaints
Our business is geared up to give you total satisfaction but very occasionally we, like others, can fall short of this standard. We would ask you to please spend a few minutes of your time to email, telephone or write to us so that we can put things right. If you have bought from one of our stores, our Store Manager will also be pleased to help.
Please contact our Customer Services Team:
Email: customerservices@morplan.com
Phone: 01279 77 55 22.
Post Address:
Morplan Ltd
PO Box 54
Temple Bank
Harlow, Essex
CM20 2TS
We aim to resolve your query by return but when this is not possible we will keep you regularly updated on our progress.
Samples
You can take advantage of Morplan's FREE sample service whenever you like. Just call our Marketing Services Department on 0330 44 55 666 to discuss your requirements. We're happy to supply samples of Carrier Bags, Tissue Paper, Hangers and other low cost items. We can also provide material samples for colour matching on larger items, e.g. Slatwall.
Once you have received your samples we'll call you to see what you think.
Our Marketing Services Department is open from 9:000am and 5.00pm, Monday to Friday.
Data Sheets
We can usually find more information on most products to resolve your queries, but if not then we'll ring you to discuss your requirement in person.
For further information, email us on web.enquiries@morplan.com or telephone our Marketing Department on 0330 44 55 666 between 9:00am and 5.00pm, Monday to Friday.
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| Morplan Pro Spot | Safety Datasheet | Download PDF | Wall Fixing Plate | Datasheet | Download PDF | |
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Returns & Refunds
We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period*.
If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value.(Offer applies to UK mainland only)
The 14 days starts from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 15% of the goods value.
There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.
*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the list below for exceptions.
Mannequin & Display Bust Returns Policy
We're sorry - our No Quibble 14 Day Guarantee only extends to one mannequin per order. We can only accept returns of more than one mannequin/bust if the additional boxes are unopened.
Exceptions to our No Quibble 14 Day Returns Policy
Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our No Quibble 14 Day Returns Policy. These products include:
- Mirrors
- Gondolas
- Steel Lockers
- Bisley Filing Cabinets
- Showcases & Counters
- Tube-Rack Storage Unit
- RF Security Pillar Unit
- AMX 35 Modular Shelving System
- Vapour 25 Ironing System or Table