Customer Services

If you have not found the answer to your question on our help page, or you are experiencing problems using this site please call the number below.To return goods, please ring our Customer Service Department first on 0330 44 55 666. It's advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £5.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.We have a team of trained staff who can answer your questions, no matter how big or small they are. They are also more than willing to answer questions related to any Morplan product, or any other service we provide.

Alternatively you can email [email protected] and we will get back to you with the help or service you need.

Customer Complaints

Our business is geared up to give you total satisfaction but very occasionally we, like others, can fall short of this standard. We would ask you to please spend a few minutes of your time to email, telephone or write to us so that we can put things right. If you have bought from one of our stores, our Store Manager will also be pleased to help.

Please contact our Customer Services Team:

Email: [email protected]

Phone: 0330 44 55 666

Post Address:
Morplan Ltd
PO Box 54
Temple Bank
Harlow, Essex
CM20 2TS

We aim to resolve your query by return but when this is not possible we will keep you regularly updated on our progress.

Samples

You can take advantage of Morplan's FREE sample service whenever you like. Just call our Marketing Services Department on 0330 44 55 666 to discuss your requirements. We're happy to supply samples of Carrier Bags, Tissue Paper, Hangers and other low cost items. We can also provide material samples for colour matching on larger items, e.g. Slatwall.

Once you have received your samples we'll call you to see what you think.

Our Marketing Services Department is open from 8.30am and 5.00pm, Monday to Friday.

Data Sheets

We can usually find more information on most products to resolve your queries, but if not then we'll ring you to discuss your requirement in person.

For further information, email us on [email protected] or telephone our Marketing Department on 0330 44 55 666 between 8.30am and 5.00pm, Monday to Friday.

If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value.(Offer applies to UK mainland only)

The 14 days starts from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 15% of the goods value.

There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.

*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the list below for exceptions.

Mannequin & Display Bust Returns Policy

We're sorry - our No Quibble 14 Day Guarantee only extends to one mannequin per order. We can only accept returns of more than one mannequin/bust if the additional boxes are unopened.

Exceptions to our No Quibble 14 Day Returns Policy

Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our No Quibble 14 Day Returns Policy. These products include:

• Mirrors
• Gondolas
• Steel Lockers
• Bisley Filing Cabinets
• Showcases & Counters
• Tube-Rack Storage Unit
• RF Security Pillar Unit
• AMX 35 Modular Shelving System
• Vapour 25 Ironing System or Table