Delivery Terms

Your order will be processed within one working day of receipt. Over 98% of our deliveries arrive the next working day, however, in certain parts of the country delivery can take up to three working days. Please allow 5-7 days for delivery of heavy goods e.g. Showcases.

UK Delivery Charges

Please note orders placed after 4pm will not be dispatched until the following day.

All prices exclude VAT.

Please note that guaranteed next day deliveries are not possible to certain UK postcodes. Our Sales Team will be happy to advise you on request, 0330 44 55 666.

Delivery is FREE on orders over £85 (excluding Heavy Goods which are marked at item level). U.K. Mainland only.

*Heavy Goods are subject to a pallet surcharge of £55 per order. These products are clearly marked at item level. Next day delivery options are not available for these items.

Guaranteed timed deliveries are available on heavy goods at extra cost and depending on details.

Please call 0330 44 55 666 with your internet order number reference for a quotation.

Delivery Charges to the Republic of Ireland

There is a special delivery charge of €23 flat rate per order.

Large, heavy items (eg. Showcases) will have a pallet surcharge of €50 per pallet.

Overseas Delivery

Because of the varied nature of the goods we stock, it is not possible to give a shipping charge on-line. We will however, email you within 2 working days, with a no obligation quote for shipping. Should this prove to be too expensive, we will cancel the order for you and you will owe nothing.

Student Delivery

Please note that we can only deliver to a daytime address from Monday to Friday where someone can sign for the goods.

Delivery Charges will automatically be applied when ordering online or by phone. If you are ordering by post or email, please make sure you add the appropriate delivery charge.

Student delivery Prices include VAT

Free delivery is when you spend over £50 before VAT is added

Deliveries within the EU can take up to 10 days depending on what delivery service you choose. Non EU deliveries will have an expected delivery time quoted when the full export charges are confirmed.

Minimum Order

The minimum value for a web order with free delivery* is £85.00 before VAT. Only orders over £20.00 before VAT will be accepted and are subject to a surcharge of £4.80 for carriage. Please see above for Student Delivery Charges

No Quibble 14 day Money Back Guarantee**

We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period.

If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Applies to UK mainland only)

The 14 days starts from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge of 15% of the goods value.

There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.

*Free delivery - UK mainland. For other areas we will contact you with a quotation for shipping within two working days of the order being placed. Please note that due to the nature of some of the goods we stock, shipping charges for very small orders can sometimes make that order prohibitively expensive. We therefore suggest that where possible you group small orders together.

**Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.

To return goods, please ring our Customer Service Department first on 0330 44 55 666. It's advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £5.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.