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Delivery Terms

Shop with confidence with our 14 day no quibble money back guarantee

UK Delivery Options

The following options are based on the value of your order.

Free Delivery

Standard

2 to 3 working days

From £20 to £85

£5.25

per order

Before Midday

Next Business Day

Timed before midday

£15

per order

Before 10:30am

Next Business Day

Timed before 10:30am

£20

per order

Saturday Anytime

Saturday Anytime

£24

per order

Saturday Before Midday

Saturday Timed

£28

per order

*Over £85

FREE

Excludes items marked

as 'heavy goods'.

Please note: Orders placed after 4pm will not be dispatched until the next working day. Next day delivery does not include Ireland or the Channel Islands. All prices exclude VAT. Min order charge is £20*. Back to back items which require our specialist delivery service are excluded from the 2 to 3 working day delivery service as these items require extra care and attention - includes items such as: Mannequins, Mirrors and Lockers.

Delivery is FREE on orders over £85 (Available to UK mainland only, excludes items marked as 'Heavy Goods')

Heavy Goods

We stock certain items which fall under our 'Heavy Goods' charge as the weight and value of the product requires extra attention. We go to great lengths to ensure that these items leave our warehouse and arrive on your door step damage free. To meet these high standards we apply a surcharge of just £55 and deliver these items on a pallet. All products which are subject to this charge are clearly marked at item level.

Guaranteed Timed Deliveries are available on heavy goods at extra cost and depending on the driver. Please call 0330 44 55 666 with your internet order number reference for a quotation.

Please note: Heavy goods are a one man delivery service to the ground floor, kerb side only and will require assistance. Next day

delivery options are not available for items marked as 'Heavy Goods'. Our Sales Team will be happy to advise you on request.

Call us on 0330 44 55 666.

UPS Tracking

Other Delivery Charges.

The following options are available to customers based in the ROI, overseas and also students.

Ireland

Republic of Ireland

2 to 3 working days

Flat Rate

€23

per order

Large, Heavy Items

€50

per pallet

Overseas

Overseas

Due to the varied nature of the goods we stock, it is not possible to give a shipping charge online.


However, we will email you within 2 working days. with a no obligation quote for shipping.


Should this prove to be too expensive, we will cancel the order for you and you will owe nothing.

Student Delivery

Student Standard (prices are shown INC VAT)

4 to 5 working days

From £20 to £50

£4.80

per order

Over £50

FREE

Heavy Goods

£55

per pallet


Student Please Note.


We can only deliver to a daytime address from Monday to Friday where someone can sign for the goods.


Delivery Charges will automatically be applied when ordering online or by phone. If you are ordering by post or email, please make sure you add the appropriate delivery charge.


Student delivery prices Include VAT.


Free delivery is when you spend over £50 before VAT is added.


Deliveries within the EU can take up to 10 days depending on what delivery service you choose. Non EU deliveries will have an expected delivery time quoted when the full export charges are confirmed.


No Quibble 14 Day

Money Back Guarantee & Returns

No Quibble 14 Day Money Back Guarantee*


We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period.


If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Applies to UK mainland only)


The 14 days start from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge on 15% of the goods value.


There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.


Please note: Though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.

Returns

To return goods, please ring our Customer Service Department first on 0330 44 55 666. It is advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £5.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.

*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the list below for exceptions.


Mannequin & Display Bust Returns Policy

We're sorry - our No Quibble 14 Day Guarantee only extends to one mannequin per order. We can only accept returns of more than one mannequin/bust if the additional boxes are unopened.


Exceptions to our No Quibble 14 Day Returns Policy

Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our No Quibble 14 Day Returns Policy.


These products include:

  • Mirrors
  • Gondolas
  • Steel Lockers
  • Bisley Filing Cabinets
  • Showcases & Counters
  • Tube-Rack Storage Unit
  • RF Security Pillar Unit
  • AMX 35 Modular Shelving System
  • Vapour 25 Ironing System or Table
Min Order

Minimum Order

Only orders over £20 before VAT will be accepted and are subject to a surcharge of £4.80 for carriage. The minimum value for free delivery* for web orders is £85 before VAT.

*Free delivery - UK mainland. For other areas we will contact you with a quotation for shipping within two working days of the order being placed. Please note that due to the nature of some of the goods we stock, shipping charges for very small orders can sometimes make that order prohibitively expensive. We therefore suggest that where possible you group small orders together.