We have 100% confidence in our products and we want you to feel that way too. That’s why we offer a No Quibble, 14 Day Trial Period.

If you don’t like the goods you’ve bought from us, for any reason whatsoever, call Customer Services on 0330 44 55 666 and request a returns number. Then simply send the items back complete, undamaged and in their original packaging within 14 days and we’ll give you a full refund of the goods value. It is advisable to obtain a receipt from your carrier or the Post Office. We can also offer you an economical collection service at a cost of only £5 (+ VAT) per parcel for England and Wales. Please ring for a quote for Scotland, Northern Ireland and offshore islands.

Some of our products are difficult to transport safely; others cannot be re-packed once opened or built and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our 14 Day No-Quibble Guarantee. These products are clearly marked where relevant but include:

  • Mirrors
  • Bisley Filing Cabinets
  • Steel Lockers
  • AMX35 Shelving System
  • Tube Rack Storage Units
  • Vapour 25 Ironing System
  • Textbooks (if unwrapped)
  • Glass Showcases & Counters
  • Bespoke Products
  • LogoPrint (Personalised) Products

We also restrict the number of mannequins and display busts that you can return to just one per order. We can only accept returns of more than one mannequin/bust if the boxes are unopened.