Delivery, Returns & Refunds

Alongside a network of trusted couriers, we offer various delivery options to suit the needs of each and every one of our valued customers. The page below will break down these options in detail and also relay any exclusions, how to manage returns and in the unlikely event, request refunds.

Delivery Issues

Due to the ongoing Coronavirus pandemic and global repercussions relating to Brexit, we are sorry to announce that we are experiencing issues delivering items within our expected times.

We are working tirelessly with our suppliers, couriers and warehouse infrastructure team to resolve and address this matter.

Missing items? We are aware that some items may be missing from your order - these items are classed as "backorder" goods. This means we are waiting for stock to arrive at our warehouse before we can ship it to you. This would have been confirmed at the time of purchase, but we sincerely apologise for this as our stock levels are usually unrivaled. As soon as we receive stock, your items will be sent to you within five business days.

As always, we value your feedback and custom. Thank you for your understanding and please accept our apologies again for any inconvenience caused.

The Morplan Team

UK Mainland Deliveries

Standard Delivery

5 business days

FREE on orders £120+

£7.75 on orders under £120

Heavy Goods Delivery

Special delivery services

Flat Rate

£60 per order

Next Working Day Delivery

Timed premium service

£16.50 per order before 1:00pm

£21.50 per order before 10:30am

Timed Saturday Delivery

Timed weekend service

£28 per order

 

Please note: Orders placed before 4pm will be dispatched from our warehouse the same day and delivered the next working day when selecting a Next Working Day Delivery option at checkout.

Heavy Goods - UK Mainland Only

To ensure that larger or delicate items are delivered to you safely and in one piece, they are required to be palletised and delivered to kerb-side only. This will be mentioned on all products which require our "Heavy Goods" service. Orders which contain products of this nature are subject to a one-off delivery charge of £60 and are not available on Next Working Day Delivery services. All prices exclude VAT. For areas outside of Mainland UK please contact our sales team for a quote on 0330 44 55 666. 

Back to Back Goods - UK Mainland Only 

Back to Back items which require our specialist delivery service are excluded from the 5 working day delivery service as these items require extra care and attention - includes items such as mannequins, mirrors and lockers. For areas outside of Mainland UK please contact our sales team for a quote on 0330 44 55 666. 

Postcode Exclusions

Certain remote UK postcodes are excluded from our Next Business Day and Saturday delivery services. Please see details below:

Exclusions from all special services

AB10-16, AB21-23, AB30-39, AB41-45, AB51-56; BT1-49, BT51-58, BT60-71, BT74-82, BT92-94; DD8-11; DG3-5, DG7-10, DG13-14; EH34-38, EH43-46; FK5-7, FK9-12, FK14-21; G63, G83-84; HS1-9; IM1-9, IM99; IV1-IV28; IV30-32, IV36, IV40-49, IV51-56, IV63; KA2-6, KA8-11, KA13-30; KW1-3, KW5-17; KY9-10, KY12-13, KY16, KY99; ML7-12; PA9-14, PA16-38, PA41- 49, PA60-78, PA80; PH3-13, PH15-26, PH30-44, PH49-50; SY5-9, SY15-20, SY22-25; TD2-11, TD13-14; TR21-25; ZE1-3

Exclusions from next working day before 12pm service

AB24-5; DL8-13; EH55; FK2, FK8, FK13; IP16, IP18; KA7, KA12; LA18-19; NE19, NE46-49, NE64-71; PA5-8, PA15; PE6-8; PO30-41; TD12, TD15; TF12-13; YO21-22

Exclusions from next working day before 10.30am service

AB24-5; BD23-24; CA4-28, CA95; CO6-8, CO11-14; CT3-4, CT7-21; DG1-2, DG6, DG11-12, DG16; DL8-13; DT3; EH39-42, EH55; EX22-23, 31-39; FK1-3, FK8, FK13; HG3-4; HU11-12, HU18-19; IP8-9, IP15-19; KA1, KA7, KA12; KY6-8, KY14-15; LA7-23; LD1-8; LL20, LL23-49, LL51-78; NE19, NE46-49, NE62, NE64-71; NR21-28; PA1-8, PA15; PE6-8, PE31, PE35-36; PL8, PL10-17, PL19-35; PO30-41; SA17, SA19-20, SA31-48, SA61-73, SA99; SP9; SY10, SY21; TA3-5, TA7, TA10-20, TA22-24; TD1, TD12, TD15; TF12-13; TN25, TN28-29, TN35; TR1-20, TR26-27, TR93; TS9; WV15-16; YO7, YO11-18, YO21-22, YO25, YO62

Exclusions from Saturday delivery service

DD5-7; DG6, DG11-12; EH31-33, EH39-42; FK3-4; G64-66, G68-70, G76-77, G80, G82; KY8, KY11, KY14-15; PH14 SY3-4, SY10-12, SY21; TD1

Channel Islands

Standard Delivery

5-10 business days

Flat Rate

£45 per order

Republic of Ireland & Overseas

If shipping outside of UK Mainland: Due to the new regulations regarding shipping and delivery outside of UK mainland we are required to capture additional data from yourself. This will allow your goods to be delivered through customs and on to you without issue. To guarantee this please provide your EORI / XI EORI number or call us now on 0330 44 55 666 Monday to Friday, 8.30am to 5.30pm when shipping to an address outside of UK Mainland.

Notice to EU customers: All Morplan deliveries to EU addresses are on a DAP (Delivered at Place) service. This requires the customer to be responsible for paying delivery charges, import taxes and duty charges, including the deferred carrier admin charge. The courier in charge of the delivery will contact the customer directly with the import taxes, duty charges and deferred carrier admin charge. Morplan will only be able to refund items once received and all charges are paid by the customer, please check out our terms and conditions for further information.

Ireland & Republic of Ireland

Standard Delivery to Republic of Ireland

5 - 10 business days

£23 Flat Rate

Heavy Goods Delivery to Republic of Ireland

Flat Rate

£150 per order

Standard Delivery to Ireland

5 - 10 business days

FREE on orders £120+

£9.50 on orders under £120

Heavy Goods Delivery to Ireland

Flat Rate

£150 per order

Overseas

Deliveries within the EU can take up to 10 days. Non EU deliveries will have an expected delivery time quoted when the full export charges are confirmed.

European Standard Delivery

Flat Rate

£45 per order

International Standard Delivery

Flat Rate

£200 per order

Student Delivery Charges

Our standard delivery is estimated to be between 4 to 5 working days. All prices are shown inc vat.