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UK Delivery Options
Standard Delivery (up to 3 working days)*:
Free on all orders* over £95
£5.95 per order under £95
*Please note: If your order includes any items which is marked as 'heavy goods' a flat rate (below) will be applied.
Heavy Goods:
Flat rate
£60 per order
Please note: Certain larger or delicate items are required to be palletised so we can ensure they are delivered to you safely and in one piece. These items are subject to a one-off £60 charge.
Next Business Day Delivery
Timed before 2:00pm: £15 per order
Timed before 12.00pm: £20 per order
Saturday Delivery
Anytime: £24 per order
Timed before 12:00pm: £28 per order
Please note: All prices exclude VAT. Back to back items which require our specialist delivery service are excluded from the 3 working day delivery service as these items require extra care and attention - includes items such as mannequins, mirrors and lockers.
Highlands & Islands Exclusions
Certain postcodes are excluded from our Next Business Day and Saturday delivery services. Please see details below:
| Exclusions from all special services |
AB10-16, 21-23, 30-39, 41-45, 51-56 |
| Exclusions from next day before 2pm services | AB24-5 DL8-13 EH55 FK2, 8, 13 IP16, 18 KA7, 12 LA18-19 NE19, 46-49, 64-71 PA5-8, 15; PE6-8; PO30-41 TD12, 15; TF12-13 YO21-22 |
| Exclusions from next day before 12pm services | AB24-5 BD23-24 CA4-28, 95; CO6-8, 11-14; CT3-4, 7-21 DG1-2, 6, 11-12, 16 DL8-13; DT3 EH39-42, 55; EX22-23, 31-39 FK1-3, 8, 13 HG3-4; HU11-12, 18-19 IP8-9, 15-19 KA1, 7, 12; KY6-8, 14-15 LA7-23; LD1-8; LL20, 23-49, 51-78 NE19, 46-49, 62, 64-71; NR21-28 PA1-8, 15; PE6-8, 31, 35-36; PL8, 10-17, 19-35; PO30-41 SA17, 19-20, 31-48, 61-73, 99; SP9; SY10, 21 TA3-5, 7, 10-20, 22-24; TD1, 12, 15; TF12-13; TN25, 28-29, 35; TR1-20, 26-27, 93; TS9 WV15-16 YO7, 11-18, 21-22, 25, 62 |
| Exclusions from both Saturday services | DD5-7; DG6, 11-12 EH31-33, 39-42 FK3-4 G64-66, 68-70, 76-77, 80, 82; GY1-9 JE1-4 KY8, 11, 14-15 PH14 SY3-4, 10-12, 21 TD1 |
Heavy Goods: There is a charge of £120 - £180 per pallet for deliveries to the Highlands and Islands and certain remote UK postcode areas. Delivery charges to be quoted per order.
Republic of Ireland & Overseas
Republic of Ireland
Standard Delivery (up to 3 working days)*:
Flat Rate
£23 per order
*Excludes items marked as heavy goods
Heavy Goods
£73 per pallet
Please note: Back to back items which require our specialist delivery service are excluded from the 2 to 3 working day delivery service as these items require extra care and attention - includes items such as: Mannequins, Mirrors and Lockers.
Overseas
Due to the varied nature of the goods we stock, it is not possible to give a shipping charge online. However, we will email you within 2 working days. with a no obligation quote for shipping. Should this prove to be too expensive, we will cancel the order for you and you will owe nothing. Deliveries within the EU can take up to 10 days depending on what delivery service you choose. Non EU deliveries will have an expected delivery time quoted when the full export charges are confirmed.
Student Delivery Charges
Our standard delivery is estimated to be between 4 to 5 working days. All prices are shown inc vat.
Standard Delivery (4-5 working days)*:
Free over £50
£4.80 per order under £50
*Excludes items marked as 'heavy goods'
Heavy Goods
£60 per pallet
Please Note: We can only deliver to a daytime address from Monday to Friday where someone can sign for the goods. Delivery Charges will automatically be applied when ordering online or by phone. If you are ordering by post or email, please make sure you add the appropriate delivery charge. Student delivery prices Include VAT. Free delivery is when you spend over £50 before VAT is added.
Money Back Guarantee & Returns
No Quibble 14 Day Money Back Guarantee*
We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period. If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Applies to UK mainland only). The 14 days start from the day our carrier delivers. Goods arriving back after 14 days may incur a handling charge on 15% of the goods value. There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.
Please note: Though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.
Returns
To return goods, please ring our Customer Service Department first on 0330 44 55 666. It is advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £6.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.
*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the list below for exceptions.
Mannequin & Display Bust Returns Policy
We're sorry - our No Quibble 14 Day Guarantee only extends to one mannequin per order. We can only accept returns of more than one mannequin/bust if the additional boxes are unopened.
Exceptions to our No Quibble 14 Day Returns Policy
Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our No Quibble 14 Day Returns Policy. These products include: Mirrors, Gondolas, Steel Lockers, Bisley Filing Cabinets, Showcases & Counters, Tube-Rack Storage Unit, RF Security Pillar Unit, AMX 35 Modular Shelving System, and Vapour 25 Ironing System or Table.