Delivery, Returns & Refunds

Alongside a network of trusted couriers, we offer various delivery options to suit the needs of each and every one of our valued customers. The page below will break down these options in detail and also relay any exclusions, how to manage returns and in the unlikely event, request refunds. Please note that delivery is ex vat.

UK Mainland Deliveries

Standard Delivery

Up to 5 business days

FREE on orders £149+

£7.95 on orders under £149

Heavy Goods Delivery

Special delivery services

Flat Rate

£65 per order

Next Working Day Delivery

Timed premium service

£17.50 per order before 1:00pm

£22.50 per order before 10:30am

Timed Saturday Delivery

Timed weekend service

£29 per order

 

Please note: Orders placed before 4pm will be dispatched from our warehouse the same day and delivered the next working day when selecting a Next Working Day Delivery option at checkout.

Heavy Goods - UK Mainland Only

To ensure that larger or delicate items are delivered to you safely and in one piece, they are required to be palletised and delivered to kerb-side only. This will be mentioned on all products which require our "Heavy Goods" service. Orders which contain products of this nature are subject to a one-off delivery charge of £65 and are not available on Next Working Day Delivery services. All prices exclude VAT. For areas outside of Mainland UK please contact our sales team for a quote on 0330 44 55 666

Back to Back Goods - UK Mainland Only 

Back to Back items which require our specialist delivery service are excluded from the 5 working day delivery service as these items require extra care and attention - includes items such as mannequins, mirrors and lockers. For areas outside of Mainland UK please contact our sales team for a quote on 0330 44 55 666

Hire Services - UK Mainland Only 

Standard Delivery

£28.00 on orders
Covers delivery & collection.

Collection

FREE collection is available from Morplan Ltd. Unit 1 Temple Bank, Harlow. CM20 2DY

Refundable Deposit

Subject to safe return of goods your deposit of £50 will be refunded in full.

Ideal for short and mid-term use in exhibitions, events, pop-up shops, shows and window displays, hiring a product from Morplan Ltd offers the best of both worlds – stunning displays and no long term commitment. 

Our normal delivery times are AM Monday – Friday (we are closed at weekends). However, we can arrange delivery and collection outside of these hours provided we have adequate notice. This may incur an additional charge on top of the normal delivery fee - please call us on 0330 44 55 666.


Mannequins: When hiring a mannequin we are only able to deliver to the ground floor reception or front entrance of the delivery address. If location is above the ground floor then please ensure there is help available to move the mannequins. Collection again would be made from the ground floor reception or front entrance. Delivery charges cover up to 10 mannequins but we can cater for larger quantities - in this instance please call on 0330 44 55 666.

All hire prices are exclusive of VAT. This service is available to UK Mainland Only.

All hired products are excluded from our 14 Day No Quibble Guarantee. Your statutory rights are not affected. In the rare event of damage in transit or missing components please call Customer Services on 0330 44 55 666.

Please note that all products which are hired come with a refundable deposit of £50 and is added to the delivery charge at checkout. We will refund the deposit to the account used for payment once the products has passed all return checks - please see our Terms & Conditions.

Postcode Exclusions

Certain remote UK postcodes are excluded from our Next Business Day and Saturday delivery services. Please see details below:

Exclusions from all special services

AB10-16, AB21-23, AB30-39, AB41-45, AB51-56; BT1-49, BT51-58, BT60-71, BT74-82, BT92-94; DD8-11; DG3-5, DG7-10, DG13-14; EH34-38, EH43-46; FK5-7, FK9-12, FK14-21; G3, G63, G83-84; HS1-9; IM1-9, IM99; IV1-IV28; IV30-32, IV36, IV40-49, IV51-56, IV63; KA2-6, KA8-11, KA13-30; KW1-3, KW5-17; KY9-10, KY12-13, KY16, KY99; ML7-12; PA9-14, PA16-38, PA41- 49, PA60-78, PA80; PH3-13, PH15-26, PH30-44, PH49-50; SY5-9, SY15-20, SY22-25; TD2-11, TD13-14; TR21-25; ZE1-3

Exclusions from next working day before 12pm service

AB24-5; DL8-13; EH55; FK2, FK8, FK13; IP16, IP18; KA7, KA12; LA18-19; NE19, NE46-49, NE64-71; PA5-8, PA15; PE6-8; PO30-41; TD12, TD15; TF12-13; YO21-22

Exclusions from next working day before 10.30am service

AB24-5; BD23-24; CA4-28, CA95; CO6-8, CO11-14; CT3-4, CT7-21; DG1-2, DG6, DG11-12, DG16; DL8-13; DT3; EH39-42, EH55; EX22-23, 31-39; FK1-3, FK8, FK13; HG3-4; HU11-12, HU18-19; IP8-9, IP15-19; KA1, KA7, KA12; KY6-8, KY14-15; LA7-23; LD1-8; LL20, LL23-49, LL51-78; NE19, NE46-49, NE62, NE64-71; NR21-28; PA1-8, PA15; PE6-8, PE31, PE35-36; PL8, PL10-17, PL19-35; PO30-41; SA17, SA19-20, SA31-48, SA61-73, SA99; SP9; SY10, SY21; TA3-5, TA7, TA10-20, TA22-24; TD1, TD12, TD15; TF12-13; TN25, TN28-29, TN35; TR1-20, TR26-27, TR93; TS9; WV15-16; YO7, YO11-18, YO21-22, YO25, YO62

Exclusions from Saturday delivery service

DD5-7; DG6, DG11-12; EH31-33, EH39-42; FK3-4; G64-66, G68-70, G76-77, G80, G82; KY8, KY11, KY14-15; PH14 SY3-4, SY10-12, SY21; TD1

Channel Islands

Standard Delivery

5-10 business days

Flat Rate

£45 per order

Ireland & Overseas

If shipping outside of UK Mainland: Due to the new regulations regarding shipping and delivery outside of UK mainland we are required to capture additional data from yourself. This will allow your goods to be delivered through customs and on to you without issue. To guarantee this please provide your EORI / XI EORI number or call us now on 0330 44 55 666 Monday to Friday, 8.30am to 5.30pm when shipping to an address outside of UK Mainland.

Notice to EU customers: All Morplan deliveries to EU addresses are on a DAP (Delivered at Place) service. This requires the customer to be responsible for paying delivery charges, import taxes and duty charges, including the deferred carrier admin charge. The courier in charge of the delivery will contact the customer directly with the import taxes, duty charges and deferred carrier admin charge. Morplan will only be able to refund items once received and all charges are paid by the customer, please check out our terms and conditions for further information.

Ireland & Northern Ireland

Standard Delivery to Ireland (ROI)

5 - 10 business days

£23 Flat Rate

Heavy Goods Delivery to Ireland (ROI)

Flat Rate

£150 per order

Standard Delivery to Northern Ireland

5 - 10 business days

FREE on orders £149+

£9.50 on orders under £149

Heavy Goods Delivery to Northern Ireland

Flat Rate

£150 per order